Privacy Policy — Alano DT 5

1About This Policy

This Privacy Policy explains how Alano DT 5 ("we", "us", "our") collects, uses, stores and protects the personal information of players who register and use the Alano DT 5 platform at alanodt5.vip. It applies to all services offered on the platform, including the Casino, Live Casino, Sports Betting, Bingo, Game Lobby and all associated promotional activities.

By registering an account on Alano DT 5, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or continue using the platform.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform overall. Both documents together form the agreement between you and Alano DT 5.

2Data We Collect

Alano DT 5 collects personal data that is necessary for operating a secure, compliant and functional gaming platform. The information we collect falls into the following categories:

Registration Data

When you create an account, we collect your full name, date of birth, email address, phone number and the username and password you choose. This information is required to set up and manage your account.

Identity Verification Data

Before processing your first withdrawal, we may ask for a copy of a government-issued identity document such as a CNIC or passport. This is a standard identity verification step and is required to protect both you and the platform from fraud.

Payment Data

When you make a deposit or withdrawal in PKR, we collect transaction details including the payment method used (JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet), transaction amounts and timestamps. We do not store full card numbers or mobile wallet PINs — payment processing is handled by secure third-party payment processors.

Gameplay and Activity Data

We record your betting and gaming activity, including games played, bets placed, wins and losses, and session durations. This data is used to operate the platform correctly, resolve disputes, detect fraud and support responsible gaming monitoring.

Technical and Device Data

We automatically collect certain technical information when you use the platform, including your IP address, browser type, device type, operating system and pages visited. This helps us maintain platform performance and security.

Communications Data

If you contact our support team by email or through the platform's messaging system, we keep a record of that communication so that we can follow up and track the resolution of any issues you raise.

Summary of Data Types

3How We Use Your Data

The personal data we collect is used for the following purposes:

• Account Management: To create, maintain and secure your Alano DT 5 account, including verifying your identity when you register and when you request a withdrawal.
• Transaction Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets, and to maintain accurate financial records.
• Platform Delivery: To provide you with access to all games and services on the platform, including Casino, Live Casino, Sports Betting, Bingo and Game Lobby.
• Security and Fraud Prevention: To monitor account activity for suspicious patterns, protect against unauthorised access, and investigate potential fraud, collusion or money laundering.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling and, where necessary, apply the responsible gaming tools and limits described on our Responsible Gaming page.
• Customer Support: To respond to your queries, resolve disputes and follow up on any issues you raise with our support team.
• Platform Improvement: To analyse usage patterns and technical data to improve the performance, reliability and features of the Alano DT 5 platform.
• Marketing Communications: To send you information about promotions, bonuses and new features, where you have consented to receive such communications. You may opt out at any time.

We do not use your personal data for any purpose other than those listed above without your explicit consent or a clear legal obligation to do so.

4Legal Basis for Processing

Alano DT 5 processes your personal data on the following legal bases:

• Contractual Necessity: Much of the data we collect is necessary to fulfil the agreement between you and Alano DT 5 — specifically, to operate your account and process your transactions. Without this data, we cannot provide the service.
• Legitimate Interests: We process certain data — such as technical logs and gameplay records — on the basis of our legitimate interests in keeping the platform secure, preventing fraud and improving our services.
• Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw consent for marketing communications at any time by contacting support.
• Legal Obligation: In certain circumstances, we may be required to process or retain data to comply with a legal obligation, such as responding to a lawful request from an authority investigating fraud or financial crime.

5Sharing Your Data

Alano DT 5 does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment Processors: Transaction data is shared with our payment processing partners — including providers that support JazzCash, Easypaisa, Raast and card payments — to the extent necessary to complete your deposit or withdrawal.
• Identity Verification Providers: Where we use third-party services to assist with CNIC or document verification, relevant data is shared with those providers under strict data processing agreements.
• Technology Partners: We may share limited technical data with providers who supply platform infrastructure, hosting, analytics or security services. These partners are contractually required to protect your data and may not use it for their own purposes.
• Legal and Regulatory Requirements: We may disclose personal data if required to do so by law, or where we believe disclosure is necessary to protect the rights, safety or property of Alano DT 5, our players or others.

6Cookies and Tracking Technologies

Alano DT 5 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit a website. We use the following types:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect your account. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics Cookies: Used to understand how players navigate and use the platform so that we can identify areas for improvement. Data collected through analytics cookies is aggregated and anonymised where possible.
• Preference Cookies: Used to remember your settings and preferences, such as your preferred language or display options, so you do not have to set them again each time you log in.
• Marketing Cookies: Used, with your consent, to track activity related to promotional campaigns so we can assess the effectiveness of our marketing. You can opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use some features of the Alano DT 5 platform.

7Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period after it is closed, in order to fulfil the purposes described in this policy and to comply with any legal obligations.

• Account registration data is retained for the lifetime of your account plus a minimum of five years after account closure, in line with standard financial record-keeping practices.
• Transaction records, including PKR deposit and withdrawal histories, are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for the period required to satisfy our verification obligations and are securely deleted once that period has passed.
• Support communications are retained for up to two years from the date of the last message in a given conversation.
• Technical logs and gameplay data may be retained for up to two years for security, fraud detection and platform improvement purposes.

When your data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be associated with your identity.

8Security Measures

Protecting your personal data is a priority for Alano DT 5. We have implemented a range of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration or destruction:

• All data transmitted between your browser or device and our platform is encrypted using SSL (Secure Sockets Layer) technology.
• Passwords are stored in hashed form — we do not store plain-text passwords and our staff cannot read your password.
• Access to personal data within our organisation is restricted on a need-to-know basis. Only staff with a genuine operational need can access player data, and all access is logged.
• Our platform and infrastructure are regularly monitored for security vulnerabilities, and any issues identified are addressed promptly.
• Payment data is handled by PCI-DSS-compliant payment processors, meaning that the highest standards of card and mobile payment security apply to your financial transactions.

9Your Rights Over Your Data

As a player on Alano DT 5, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team using the email address shown in the footer of this page.

10Children's Privacy

Alano DT 5 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not register an account or attempt to use the platform.

If we become aware that we have collected personal data from someone under 18, we will take immediate steps to close that account and securely delete the associated data. If you are a parent or guardian and believe that a minor has registered an account on Alano DT 5, please contact our support team immediately so we can investigate and act.

11Changes to This Policy

Alano DT 5 may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, the "Last Updated" date at the top of this page will be revised, and where appropriate we will notify registered players through platform notifications.

We encourage you to review this page periodically to stay informed about how we handle your personal data. Continued use of the platform after a revised policy has been posted constitutes your acceptance of the updated terms.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Alano DT 5 handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries promptly.

You can reach us by email at [email protected] — this address is shown as plain text and is not a clickable link. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible.

For general questions about the platform, payments and promotions, our FAQ page is a good starting point before contacting support.